Moving to Student Affairs 2.0

A couple of good questions were posed by Rachel in the comments of my recent Student Affairs 2.0 blog post. I thought there would be value in sharing my response as another post as it allows me to elaborate on my thinking and explain some of the actions being taken at my school.

At Ryerson, we are in the process of creating a full-time position that will be dedicated to fostering the development of a digital student community. The student life promotions team, that we created a couple of years ago, was one of our first coordinated attempts to facilitate community development online and the thinking is that this team will become part of the responsibilities of this new position.

As for the second question, I agree that spending time together face-to-face is very important. I do not anticipate a major shift in where a student affairs professional spends his/her time over the next few years, especially at well established schools. However, the rapid emergence of new schools, like those online, dictate that different approaches must be adopted by student affairs or we risk falling behind or not being included altogether as decisions are made on where future resources are directed. It is rare in my experience to see a student affairs job posted for a school that does the bulk of its work online or interact with a professional from one of these schools at a conference. This is concerning because online education is big business now as the recent PBS broadcast, College, Inc., demonstrates.

Perhaps an even more important reason for student affairs to deliberately take steps to get involved in online communities is that our students are already there is high numbers that will continue to grow. I see no value in fighting this reality. In fact, I see tremendous upside for students affairs to accept it because it will increase our understanding of how students are interacting and learning.

My response to Rachel's questions is obviously driven by my experience and views. Please feel free to share your views so more perspectives can be added to the mix.

Student Affairs 2.0

The classroom used to be seen as the only stage for a teacher to share their knowledge and promote student learning. We have witnessed a tremendous evolution in this view over the past decade with the growth of online learning. This change has allowed new higher education models to be adopted some of which are coming from business (along with new challenges as I commented on previously)


Faculty took advantage of the internet to start moving classroom learning online more than a decade ago. Now decision makers, in government or high ed administration, seem to be increasingly attracted to online learning as its effectiveness as a teaching strategy increases, not to mention the cost savings that can be achieved through the lower demand for building space.

Student affairs now has an opportunity to be integrated into this new environment by moving community development online. Web 2.0 provides the tools for this change to happen, but a new paradigm must be adopted. One where the internet is not used solely to market face-to-face activities to students, but to develop community online as end in and of itself.

Online communities are now a regular part of our lives and student affairs must do more than simply join these communities. Student affairs must actively participate online, train students how to interact effectively in these communities and find innovative ways in this new medium to enhance the student experience. To remain relevant in a new post-secondary world, where students will interact face-to-face less often in a classroom, student affairs must translate its community development expertise to the online environment.


My school has been developing some strategies aimed at making the shift I am describing above - a shift to Student Affairs 2.0. This change will impact many aspects of students affairs and I see great value in generating discussion with student affairs professionals from across North America and around the world. Because of my interest in trying to understand this future I intend to share more of my thoughts on my blog in the coming weeks and I would welcome any questions or comments.

Student Life Without Senior Students?

The University of New Brunswick is undergoing a review as part of a strategic planning exercise and Tony Bates, an e-learning and distance education consultant, was invited to campus as part of the process.  He published some of his thoughts, including recommendations, on his blog (found via Stephen's Web). 

I am intrigued, but not necessarily surprised, by one of his recommendations as it could influence student life on the UNB campus: "A gradual move from almost entirely face-to-face courses in first year programs to hybrid or fully distance programs in the fourth year undergraduate and graduate programs, as well as develop more online non-credit certificate or diploma programs focused on the lifelong learning market."

Take a moment to imagine a campus with less senior students. For the students themselves school becomes more flexible. Money could be saved if a student has to travel less and live at home. For a school less space is needed which could also result in a cost savings and at the very least space could be reallocated for other uses. For student life I do not foresee cost savings, but having a smaller number of senior students means fewer job applications, fewer opportunities to mentor younger students and fewer students to participate in activities. In short, the student experience will change - which is not necessarily bad, but it is important to examine the implications.

I also see an opportunity to use a new model opening up if some student life activities can be moved online. For instance, many thriving communities exist online, just as on campus, and directing resources to using Web 2.0 tools to create student life has potential. With education evolving, like it is at UNB, it is important for student affairs' professionals to consider recommendations being made. Furthermore it is even more important to participate in the dialogue, whenever possible, so students, faculty and decision maker's have an opportunity understand how changes will impact all aspects of a student's experience. 

More Criticism of Student Affairs Needed

After reading George Siemens The Value of Critique blog I was reminded of quote I read on Wikipedia from Alan Bloom criticizing student affairs.  The entry goes as follows:

"The late liberal education critic Alan Bloom wrote that the "...idea of a separate 'Student Affairs' profession in academia is pure rubbish. It is fiction. The range of work involved requires a high school diploma on the low end and a PhD in psychology on the high end. The constituent disciplines (with their quality controls) already exist and can be readily applied to students. Breeching a new 'discipline' for this purpose is nothing more than professional egotism. I see it as a spasm of self-justification for a profession that largely lacks any scholarly work, past or present. This is the worst episode of academic cheapening I have witnessed. In a continuum ranging from Nuclear Physics to Romance Languages, 'student personnel' is almost certainly the most pathetic graduate field yet conceived. It is an embarrassment..."

I cannot recall reading a more scathing review of student affairs and it has caused me to want to understand more about his view. Following Siemens advice I would be interested in hearing other criticism about student affairs.  Please add a comment if you have a good quote or story to share about someone criticizing student affairs. 

Receiving feedback is an important part of learning. For many of our students receiving criticism can be a turning point in understanding a particular point or concept. In my experience it has been rare to witness an open discussion about criticism of our field which could be a critique in and of itself.

Anaylsis Paralysis No More

"Collecting data is one thing, making it useful quite another. And that’s the key challenge for every business in this digital era." - Data Analysts: The New Masters of the Universe by Ceci Rodgers in BNET

For those of you 35 and older you likely remember a time when you could go months without being asked to complete a survey. Today it seems like you could answer surveys all day long:  buy a product and share your postal code; start a web browser and answer a survey; sit down for dinner and get interrupted by a phone call to complete a survey. Why is this happening?

The increasing access to computers, especially personal computers, through the later half of the 20th century has given people and organizations greater and greater ability to collect information. The opening quote above highlights the next step in the evolution of data: analysis.

Opportunities exist for student affairs when it comes to data analysis, like using our expertise in relationship development to help our students learn analytical skills as I suggest in a recent blog post.  In order to analyze though, data must exist.  I gained a new appreciation for the importance of properly collecting and managing data after reading Harper's Team last summer. One point I took away from the book, and shared in blog post, was the value Stephen Harper's team placed on data collection. 

At present few student affairs divisions have staff, such as researchers, dedicated to collecting, managing and analyzing data. It would seem that the time has come for more analysts or researchers to be employed by student affairs in order to take advantage of the wealth of data that can now be accessed.

Private Universities in the Spotlight

For years a common mantra has been that we are in a knowledge based economy and people with post-secondary education (PSE) earn more money then people that only have a high school education. With this in mind it should not come as a surprise that demand for PSE has grown considerably. This sequence of events presents opportunities for business and some, like University of Phoenix, are taking full advantage.

It was about ten years ago that the Mike Harris government opened the door to private universities in Ontario. While this Wikipedia listing of universities in Canada states that BC, Alberta and New Brunswick are the only provinces with private universities it would not be difficult to take online courses from from anywhere in Canada from a private school.

Private post-secondary education has been receiving some attention recently. In Ontario, this CBC report points out that the provincial government was taking action against questionable behaviour associated with private universities.  In the US private universities have also been receiving some attention by the federal government of late. Frontline recently aired College, Inc. which showcases some of the issues that have become prevalent in recent years, such as large student debt.  The Frontline program is generating some discussion as outlined here in a blog post by Keith Hampson.

Gaining a solid university or college education is more important now than at any point in history. Providing options on where students can access education is healthy as long schools are held accountable. The media and government seem to be doing just that.

Ontario Gov't Takes Action for International Students

Here is an announcement made recently by the Ontario government to strengthen Ontario as a destination for international students: Ontario Attracting International Students. This action is meant to encourage highly educated students from outside Canada to remain here after they graduate. Furthermore, the hope is that changes like this will attract future international students. The government hopes to increase the number of international students by 50%.  You can read my May 8th post, Student Affairs to Benefit from Immigration Changes, to see how Student Affairs can benefit from these changes to Ontario government policy.

The Benefits of Relationships in the Information Age

An emerging line of thinking for me revolves around how we analyze information. It is no secret that society is accumulating more and more information at faster and faster rates. Thanks to some colleagues I learned recently that I could download material from iTunes, including audio books, to my Blackberry Bold. I quickly discovered that I could download Chris Anderson's Free for free. In the book, Anderson talks about how information wants to become free, but the trade-off is that the time we have available to view this information, our attention, becomes increasingly scarce. It is at this intersection of how we accumulate information and analyze it that I see an opportunity for student affairs.

Some of you may have seen the popular video called A Vision of Students Today that was created by Professor Michael Wesch in collaboration with 200 students in one of his classes at Kansas State University. Wesch recently gave a TEDTalk where he refers back to the video he created with his students.

In the TEDTalk Wesch uses his experience working with a group of people in New Guinea who were truly off the grid when it comes electricity, the internet and information from the wider world. What Wesch learns is how relationships form the basis of everything that happened for these people. The culture changed when new information was brought to the people because some members of the group became literate. The change that took place for these people in New Guinea illustrates a point that relates to student affairs because of the role we can, and do, play in fostering relationships.

At this point you might ask: How does the analysis of information and relationship development connect? In my mind an area where student affairs professionals excel is facilitating the development of relationships. Think about all of the training, team building activities and mentoring that flows from our work. The content of the relationships in our world is certainly different then for the people in New Guinea that Wesch studied, but the parallel is that they also excelled at developing relationships. 


In his TEDTalk Wesch shows how the villages in New Guinea were first organized in what may appear to be a hap hazard way and how they evolved to be neatly ordered.  While the structure helped provide answers for some, mainly in government, it caused problems for the people in the village.  He then illustrates a lecture hall setting with its rows upon rows of seats and states that it does not benefit students. It is efficient and provides order, which has some value, but he suggests that it causes students to focus on the things that do not matter as much.

A lecture hall has an efficient set up for disseminating information, which is needed, but that information needs to be understood for it to have real value. Student affairs can play a role here in helping students develop the skills to analyze the information. To effectively analyze information students should be able to identify themes, mixed messages, gaps in the information, and how the information is relevant now and in the future. Students can learn how to use all of this to make smart decisions.

Student affairs already excels in developing relationships and this can be leveraged to help our students learn the increasingly valuable skills of analysis and problem solving.  We already do this to a degree but with more and more information comes more opportunities that we can take advantage of.

Student Affairs to Benefit from Immigration Changes

A colleague has helped me understand how government immigration policy is evolving and it is becoming clear to me that it will greatly influence future international students.  In the past Canada viewed immigration as a way to bring people to the country to help meet a growing need.

In his book Urban Nation, Alan Broadbent points out that Canada's economy in the early 1900's required farmers so immigrants were sought who understood farming.  Not surprisingly, today the government seeks immigrants with a high level of education from their home country that have experience with the modern information economy.

Rather than continuing the focus on attracting immigrants that have already received their education the government now seems to be turning their attention to attracting students from abroad, educating them and enticing them to stay here. The advantage of this new approach from the government's perspective is that the type of education the student's receive is tailored more to Canadian needs.  Furthermore, a university or college student, being younger and more likely to be single, is in a place where it will be easier for them to adjust to Canadian society.

The Ontario government's recent Throne speech endorsed this approach by indicating a desire to double the number of international students in the province. Another recent example is the change made by government to allow international students to work off-campus. Broadbent points out that "the biggest single factor in successful immigrant settlement is the ability to find a good job" and giving international students the opportunity to work beyond the campus borders exposes students to jobs and employers to talent. This mix is certain to promote understanding and help develop relationships that could serve everyone in Canada well.

In March StatsCan published a report predicating some changes in the diversity of the Canadian population over the next 20 years.  One point was that at least a quarter of the population will be foreign-born by 2031.  A second point is that our major cities will be much more diverse then elsewhere in the country. In fact, the reports says "By 2031, according to the reference scenario, more than 71% of all visible minority people would live in Canada's three largest census metropolitan areas: Toronto, Vancouver and Montréal."

Higher Education seems to be well placed to take advantage of these new opportunities. And within Higher Education an opportunity exists for Students Affairs to play an increasingly prominent role because international students will rely on international student advisors for assistance and career centres for employment.